Comfort Hotel Flames Whangarei: Rooms, Menu, Reviews
Few things beat arriving in Whangarei and knowing your hotel has a free airport shuttle, an outdoor pool, and a restaurant that’s open for every meal. That’s the promise at Comfort Hotel Flames in Onerahi, a 5-star property that combines tropical garden settings with practical amenities.
Star Rating: 5-star ·
Distance from Airport: Minutes away ·
Dining: Flames Restaurant On-site ·
Pool: Outdoor Swimming Pool ·
Spa: Spacious Spa Pool ·
Airport Shuttle: Free Service
Quick snapshot
- Address at 8 Waverley Street, Whangarei (Official hotel website)
- Free airport shuttle from Whangarei Airport (Flames Hotel official site)
- Outdoor swimming pool and spa pool (Choice Hotels listing)
- Exact room prices for specific dates — not published without a direct search
- Full Flames Restaurant menu items and daily specials (only seasonal descriptions available)
- Number of total rooms and suite configurations
- Standard check-in at 2:00 PM, check-out at 10:00 AM (KAYAK hotel info)
- Breakfast served 7 AM–10 AM (Expedia listing)
- Call 0800 132 610 or (09) 436 2107 for direct booking and shuttle arrangements
- Check the official site or Choice Hotels for current seasonal deals
Key facts at a glance
The table below distils the hotel’s core identifiers from official sources.
| Hotel Name | Comfort Hotel Flames |
| Location | Onerahi, Whangarei |
| Classification | 5-star Hotel |
| On-site Dining | Flames Restaurant |
| Airport Shuttle | Free service available |
| Pool and Spa | Outdoor pool and spa pool |
The pattern here is practical: every essential amenity an airport traveller needs is covered by this single property.
What is the phone number and address for Comfort Hotel Flames Whangarei?
What is the full address of the hotel?
Comfort Hotel Flames is located at 8 Waverley Street, Whangarei, 0110, New Zealand, in the Onerahi area (Official hotel contact page). The property sits minutes from Whangarei Airport, making it a convenient base for travellers arriving by air.
What is the best contact number for reservations?
- Reservations (free call): 0800 132 610
- Main phone: (09) 436 2107
- Restaurant: (09) 436 1539
- Duty manager: (028) 421 6052
All numbers are published on the hotel’s contact page (tier-1 source).
The hotel provides a dedicated duty manager line and a free-call reservation number, which is a practical edge for last-minute changes or late-night arrivals.
The implication: you can reach a human at any stage, which reduces the friction of travel logistics.
What are the room types and prices at Comfort Hotel Flames?
What is the price range for a standard room?
Exact room rates are not published in a static list — they vary by season and occupancy. Based on OTA data from KAYAK and Expedia, prices typically start around NZD 150–200 per night for a standard room, but travellers should always check the official website or call 0800 132 610 for exact quotes.
What types of suites are available?
The hotel offers sea-view studios and suites suited for extended stays. The property is classified as 5-star on booking platforms (Choice Hotels listing), though the number of room configurations is not fully detailed online.
OTA starting rates often exclude breakfast and shuttle use. A direct booking may secure a package that includes both, especially during off-peak months (May–September).
The catch: you must call to get a binding quote, but that call could save you 10–20% versus booking blind on an OTA.
What is on the menu at Flames Restaurant Whangarei?
What are the prices on the Flames Whangarei menu?
The official site describes the menu as “extensive and frequently changed to reflect seasonal produce.” Cooked-to-order breakfast is available daily from 7 AM to 10 AM, priced between NZD 10 and NZD 22 per person (Expedia and Wotif agree on this range). Dinner pricing is not consistently listed across platforms.
What cuisine does Flames Restaurant serve?
Flames Coffee Shop, Restaurant and Bar serves New Zealand and international cuisine, described as “fusion” by Expedia and Wotif. The hotel also houses an in-house cafe for lighter options.
No matter the descriptor, the full menu — including daily specials — is not published online. Budget-minded travellers should call the restaurant directly ((09) 436 1539) to confirm pricing ahead.
The pattern: transparency on specific items is poor, but the breakfast range is known and affordable. That alone covers the most important meal for most travellers.
What do guest reviews say about Comfort Hotel Flames?
What is the average rating on review platforms?
Ratings across platforms are consistently high:
- 8.6/10 on Expedia (Expedia reviews)
- 8.6/10 on KAYAK (821 verified ratings) (KAYAK ratings)
- 8.4/10 on Wotif (Wotif listing)
- 8.7/10 on Trivago (Trivago)
- 4.5/5 on Trip.com (Trip.com)
What do guests commonly praise about the hotel?
Guests regularly highlight “exceptional staff,” “beautiful swimming pool,” and “spacious spa pool” in reviews. The Facebook page (4.6/5 rating) echoes “exceptional hospitality and comfort.”
With an aggregate score above 8.4 across half a dozen platforms, Comfort Hotel Flames delivers a consistent guest experience that stands out for service and grounds — the two factors that matter most for short-stay visitors.
What this means: you are unlikely to be disappointed if service and relaxation top your priority list.
What amenities does Comfort Hotel Flames offer?
Does the hotel have a swimming pool?
Yes, an outdoor swimming pool is set within tropical gardens, with a terrace for sunbathing (Choice Hotels amenity list).
Does the hotel have a spa pool?
A spacious spa pool complements the swimming pool. The property also provides free on-site parking and a free airport shuttle service (official site).
Six amenities, one pattern: the hotel clusters its leisure facilities around the garden setting. A quick summary table:
| Outdoor swimming pool | Yes |
| Spa pool | Yes |
| Free airport shuttle | Yes |
| Restaurant & bar | Flames Restaurant |
| Free parking | Yes |
| Gym/fitness center | No |
The trade-off becomes clear: the hotel skips a gym but compensates with the pool and spa in a garden setting — a deliberate choice for a leisure-focused stay.
While there is no gym, the spacious grounds and pool area offer a relaxing alternative for guests who prefer outdoor recreation over indoor equipment.
How does Comfort Hotel Flames compare to Distinction Hotel Whangarei?
Where is Distinction Hotel located?
Distinction Hotel Whangarei is located in the Whangarei CBD (Distinction Hotel official site), offering walkable access to city attractions, restaurants, and the town basin. In contrast, Comfort Hotel Flames is in Onerahi, closer to the airport.
Which hotel is better for airport access?
Comfort Hotel Flames is the clear winner for travellers flying in — it offers a free shuttle from Whangarei Airport, a service that Distinction Hotel does not advertise. A side-by-side comparison:
| Feature | Comfort Hotel Flames | Distinction Hotel Whangarei |
|---|---|---|
| Location | Onerahi (near airport) | Whangarei CBD |
| Star rating | 5-star (OTA listed) | 4-star |
| Free airport shuttle | Yes | Not advertised |
| Pool | Outdoor pool + spa | No pool listed |
| On-site dining | Flames Restaurant & cafe | Restaurant & bar |
| Price range (typical) | NZD 150–200+ per night | NZD 120–180 per night |
The implication: if you need proximity to the city centre and prefer lower rates, Distinction Hotel wins. But for airport convenience, poolside lounging, and a higher star rating, Comfort Hotel Flames pulls ahead.
Does Comfort Hotel Flames offer a free airport shuttle?
How do I book the airport shuttle?
Yes, a free airport shuttle is provided for guests (official site). To book, call the hotel at (09) 436 2107 or the duty manager at (028) 421 6052 — it’s best to arrange at the time of reservation.
Is the shuttle available for all guests?
The official site does not list restrictions, but it’s reasonable to assume it’s available for hotel guests on request. The service transports guests from Whangarei Airport to the hotel, covering the short distance of just a few minutes.
For a family arriving with luggage or a business traveller on a tight schedule, a free shuttle removes the need for a taxi or rental car — a NZD 30–50 saving each way.
The catch: confirm your shuttle timing when booking, especially for late-night flights.
Pros and cons at a glance
Upsides
- Free airport shuttle saves time and money
- Outdoor pool and spa pool in tropical gardens
- On-site dining with breakfast available from 7 AM
- High guest ratings across multiple platforms
- Free on-site parking
Downsides
- No gym or fitness center
- Full restaurant menu and specials not published online
- Room prices are not transparent — you must call or search OTAs
- Location is away from Whangarei CBD (car or shuttle needed for city visits)
How to book a room at Comfort Hotel Flames
- Visit the official website at flameshotel.co.nz or call 0800 132 610 for direct rates.
- Choose your dates — be aware that prices vary by season; off-peak (May–September) typically offers better value.
- Select your room type — sea-view studios, suites, or standard rooms.
- Add breakfast if desired (NZD 10–22 per person, 7–10 AM).
- Arrange the free shuttle — tell the reservation team your flight number and arrival time.
- Confirm — ask for a written confirmation including shuttle details and cancellation policy.
Confirmed facts vs. what remains unclear
After cross-referencing official sources, OTAs, and review platforms, here’s where the evidence stands:
✅ Confirmed facts
- Address: 8 Waverley Street, Whangarei 0110
- Free airport shuttle
- Outdoor pool and spa pool
- 5-star rating on Choice Hotels and OTAs
- Cooked-to-order breakfast NZD 10–22
- Check-in 2 PM, check-out 10 AM
- On-site Flames Restaurant and cafe
❓ What’s unclear
- Exact room prices for a given date (use the official site or call)
- Full Flames Restaurant menu and daily specials
- Number of guest rooms and suite configurations
- Whether the hotel is pet-friendly (not mentioned in any official source)
What guests are saying — in their own words
“Exceptional staff and beautiful grounds. The pool area is perfect for relaxing after a flight.”
— Guest review on Trivago (Trivago)
“The property boasts a beautiful swimming pool and a spacious spa pool, perfect for unwinding.”
— Hotel description on Guest Reservations (Guest Reservations)
“Discover the exceptional hospitality and comfort that sets Flames Hotel apart.”
Summary: Should you book Comfort Hotel Flames?
Comfort Hotel Flames Whangarei delivers what it promises: convenient airport access, comfortable rooms, a pool and spa that guests genuinely appreciate, and a restaurant that covers all meals. The lack of transparency around exact room prices and a full menu are minor frustrations, but the free shuttle and high guest ratings offset those gaps. For a business traveller or a family arriving in Whangarei by air, the choice is clear: book directly, ask for the shuttle, and plan to enjoy the gardens. If you prefer to be in the CBD with more dining options at your doorstep, Distinction Hotel is the alternative.
Related reading: Contact Us · Flames Hotel Official Site
tripadvisor.co.nz, trivago.co.nz, tripadvisor.com, flameshotel.co.nz
Frequently asked questions
Does Comfort Hotel Flames have a gym or fitness center?
No, the hotel does not list a gym among its amenities. The recreation facilities are limited to the outdoor pool and spa pool.
What is the hotel’s standard check-in and check-out policy?
Check-in is at 2:00 PM and check-out at 10:00 AM, according to KAYAK and Trip.com. Some platforms note a check-out window from 7:00 AM to 10:00 AM.
Is on-site parking available for hotel guests?
Yes, free on-site parking is available.
Can I host a wedding or conference at Flames Hotel?
The official site mentions events and conference space. Call the hotel directly for capacity and pricing.
Does the hotel provide the airport shuttle for late-night arrivals?
The free shuttle is available, but it’s best to confirm timing when booking. Contact the duty manager at (028) 421 6052 for late-night arrangements.
Are there family or interconnecting rooms available?
The room configurations are not detailed online. Contact the hotel to ask about interconnecting or family rooms.
What is the cancellation policy for direct bookings?
Policy varies by rate and season. Check with the hotel at the time of booking or on the official website.
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